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Manager of Quality, Training and Engagement - Waldorf Astoria Chicago At Waldorf Astoria Hotels & Resorts

Location: Chicago, Illinois

Job Description

Work Locations

:
Waldorf Astoria Chicago
11 East Walton
Chicago 60611

Waldorf Astoria Chicago - a Forbes 4 Star rated haven of exclusivity with classic Parisian charm is seeking a Quality, Training and Engagement Manager. Inspired by the elegant glamour and design of 1920's Paris, Waldorf Astoria Chicago embodies the dramatic style of couturiers like Coco Chanel and Christian Dior. The hotel is fittingly located in the fashionable Gold Coast neighborhood, just one block from Chicago's Magnificent Mile.


We are seeking a highly motivated Quality, Training and Engagement Manager. As we strive for our 5th Star Forbes rating, we would strongly prefer to hire a candidate that has a luxury background, with experience with Forbes Plans.

What will I be doing?


As Quality, Training and Engagement Manager for the Waldorf Astoria Chicago, you would be responsible for directing and administering the training, quality and professional development function, along with assisting in implementing initiatives in support of positive team member engagement, culture, and recognition.

Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Oversee and administer all training and professional development functions to include, but not limited to, creating and/or developing course content, facilitating and/or conducting training sessions/workshops, planning and implementing corporate and hotel training initiatives, conducting needs assessments, measuring training effectiveness and ensuring on-the-job application of service, leadership, specialty and department-specific training initiatives.
  • Plan and conduct meetings with department managers, property trainers and team members to review performance trends, to develop appropriate action plans and to provide appropriate recognition.
  • Monitor all departmental training programs and assist departmental trainers in conducting pre-shift audits, executing job skills checklists, and utilizing brand service toolkit training.
  • Track, maintain and audit all individual team member training records to ensure full compliance with established corporate standards. (QA)
  • Develop an annual training calendar and compile periodic reports (i.e. monthly, quarterly, etc.) of training activity.
  • Integrate Hilton’s Values/Mission/Purpose and support guest-centric programs

  • Create an environment and ambiance that makes Team Members feel energized, comfortable and motivated

  • Assist in developing a recognition culture that exists among Team Members and across all departments

  • Serve as an ambassador of Hilton’s culture, engaging with Team Members through direct and meaningful interactions and leading by example

  • Deliver Thrive@Hilton well-being programs to enhance the mind, body and spirit of each Team Member

  • Actively supports Hilton’s guest-centric focus in the spirit of our vision and mission

  • Assist with Human Resources functions, as needed
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What are we looking for?

Required Qualifications:
  • At least 1 year of experience in a Hotel Operations Management role
  • At least 1 year of Training/Facilitation experience
  • Superior verbal and written communication skills
Preferred Qualifications:
  • Bilingual Skills
  • Luxury Hotel experience
  • Human Resources experience
  • Forbes and Hilton brand experience


Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!



EOE/AA/Disabled/Veterans

Schedule

: Full-time
Brand : Waldorf Astoria Hotels & Resorts

Shift

: Day Job

Job Level

: Manager

Job

: Human Resources