We are seeking a highly motivated Quality, Training and Engagement Manager.
As we strive for our 5th Star Forbes rating, we would strongly prefer to hire a candidate that has a luxury background, with experience with Forbes Plans.
What will I be doing?
As Quality, Training and Engagement Manager for the Waldorf Astoria Chicago, you would be responsible for directing and administering the training, quality and professional development function, along with assisting in implementing initiatives in support of positive team member engagement, culture, and recognition.
Specifically, you would be responsible for performing the following tasks to the highest standards:
- Oversee and administer all training and professional development functions to include, but not limited to, creating and/or developing course content, facilitating and/or conducting training sessions/workshops, planning and implementing corporate and hotel training initiatives, conducting needs assessments, measuring training effectiveness and ensuring on-the-job application of service, leadership, specialty and department-specific training initiatives.
- Plan and conduct meetings with department managers, property trainers and team members to review performance trends, to develop appropriate action plans and to provide appropriate recognition.
- Monitor all departmental training programs and assist departmental trainers in conducting pre-shift audits, executing job skills checklists, and utilizing brand service toolkit training.
- Track, maintain and audit all individual team member training records to ensure full compliance with established corporate standards. (QA)
- Develop an annual training calendar and compile periodic reports (i.e. monthly, quarterly, etc.) of training activity.
Integrate Hilton’s Values/Mission/Purpose and support guest-centric programs
Create an environment and ambiance that makes Team Members feel energized, comfortable and motivated
Assist in developing a recognition culture that exists among Team Members and across all departments
Serve as an ambassador of Hilton’s culture, engaging with Team Members through direct and meaningful interactions and leading by example
Deliver Thrive@Hilton well-being programs to enhance the mind, body and spirit of each Team Member
Actively supports Hilton’s guest-centric focus in the spirit of our vision and mission
- Assist with Human Resources functions, as needed
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