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Home Warranty & Customer Care Assistant Manager - #3264-D At Expert Recruiters

Location: Vancouver, British Columbia

Job Description

As a top condo developer in Vancouver, our client is a true leader in their industry and they consistently rise above the competition. They are very well established but continually growing and looking to expand their organization even further. Our client re-defines the word quality, and their service is simply un-matched. This is a company anyone would be proud to be a part of!

The Role:
This is a middle management position at the Vancouver office of a leading condominium developer.

Who you are!
You’re an experienced and motivated individual with a background which may include; new home warranty, construction, property management, real estate and customer services. With excellent communication skills you’re a great articulator and a patient listener. You have fantastic interpersonal skills and a natural ability to connect with a wide variety of people. You’re a great at problem solving and working effectively under pressure while maintaining a positive attitude. Always professional, you work well in a team environment.

Where is it based?
Downtown Vancouver

Responsibilities include:
  • Coordinating and resolving in-suite and common area deficiency items for new buildings
  • Facilitating the timely process of customer service requests from homeowners of existing buildings under warranty
  • Processing enquiries, service requests and other claims from strata corporations and attending AGM and strata council meetings as required
  • Resolving conflicts between customers/strata corporations, internal departments, contractors, consultants and warranty providers
  • Utilizing the company’s database to follow up and monitor progress of individual service request cases as well as to generate analytical reports for senior management
  • Preparing communication materials to customers in electronic, web-based and printed formats
  • Organizing events and programs related to project completion (pre-closing information seminar, internal staff training, briefing session with property management, pre-completion suite inspection, purchaser walk-through and key pick-up)
  • Supervising and training junior and temporary staff
  • Providing general support to the customer relations team and work with senior management to strategize, plan and execute new projects with the objective to improve performance and logistics

Must haves:
  • A minimum of 8 years’ experience in one or more of the following fields: new home warranty, construction, property management, real estate and customer services
  • A seasoned negotiator with proven experience in resolving complaints and conflicts
  • Excellent organizational, time management and problem solving skills
  • Intermediate to advanced working skills in Microsoft Office, database and CRM software; knowledge in Maximizer and Conasys is an asset
  • Fluent English and excellent business writing skills. A second language is an added asset but not mandatory
  • Post-secondary education in related fields with college or university degree preferred
  • Valid Drivers’ license
  • Flexible to work occasional extended hours and weekends

Is this you?
Please apply online @ https://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Darcia Bower, Managing Director, quoting reference #3264-D. If you have already met a member of our team and are interested in this role please call or email us asap.

Expert Recruiters locally established staffing and consulting firm with a national reach; established in 1999 by its Managing Director Darcia Bower, who has over 20 years’ experience helping clients and candidates reach their goals. Expert Recruiters takes great pride in providing a more personal, boutique style staffing and recruitment agency experience. From the moment you walk through the door, you’ll recognize that Expert Recruiters provides a warm and welcoming environment for both our candidates and our clients, with all of our applications treated with the strictest of confidence.