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Customer Services Officer #3265-D At Expert Recruiters

Location: Vancouver, British Columbia

Job Description

As a top condo developer in Vancouver, our client is a true leader in their industry and they consistently rise above the competition. They are very well established but continually growing and looking to expand their organization even further. Our client re-defines the word quality, and their service is simply un-matched. This is a company anyone would be proud to be a part of!


The Role:

This is a senior position at the Vancouver office of a leading condominium developer.


Who you are!

You’re an experienced and motivated individual with a background which may include; new home warranty, construction, property management, real estate and customer services. With excellent communication skills you’re a great articulator and a patient listener. You have fantastic interpersonal skills and a natural ability to connect with a wide variety of people. You’re a great at problem solving and working effectively under pressure while maintaining a positive attitude. Always professional, you work well in a team environment.


Where is it based?

Downtown Vancouver


Responsibilities include:

  • Arranging events and programs related to project completion such as pre-completion suite inspections, purchaser walk throughs, key pick ups, AGM info session and post-closing receptions)
  • Processing and resolving reported deficiencies from new buildings, service requests from existing projects and other general enquiries/claims from home owners
  • Use the company’s database to manage, monitor and follow up on progress for all requests while maintaining timely and professional updates with home owners
  • Identifying and reporting potentially contentious or recurring incidents in a timely manner to supervisor for fast-track resolution
  • Coordinating with other internal departments, property management, consultants, suppliers and warranty providers as required
  • Preparing communication materials to customers in electronic, web-base and printed formats
  • Providing general support to the customer relations team as and when required


Must haves:

  • A minimum of 3 years’ experience in one or more of the following fields: new home warranty, construction, property management, real estate and customer services
  • High proficiency in Microsoft Office, database and CRM software; knowledge in Maximizer and Conasys is an advantage
  • Excellent organizational, time management and problem solving skills
  • Fluent English and excellent business writing skills. A second language is an added asset but not mandatory.
  • Post-secondary education or training in related fields
  • Valid Drivers’ license
  • Flexible to work occasional extended hours and weekends


Is this you?

Please apply online @ https://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Darcia Bower, Managing Director, quoting reference #3265-D. If you have already met a member of our team and are interested in this role please call or email us asap.


Expert Recruiters locally established staffing and consulting firm with a national reach; established in 1999 by its Managing Director Darcia Bower, who has over 20 years’ experience helping clients and candidates reach their goals. Expert Recruiters takes great pride in providing a more personal, boutique style staffing and recruitment agency experience. From the moment you walk through the door, you’ll recognize that Expert Recruiters provides a warm and welcoming environment for both our candidates and our clients, with all of our applications treated with the strictest of confidence.