Peersight
Employers
Jobs
Companies
Top Cities
Log In
Jobs
Lyft Driver Lyft Driver Lyft Driver Lyft Driver - No Experience Needed Entry-Level Jobs - Drive For Lyft Lyft Driver Partner Lyft Driver - Supplement Your Delivery Flexible Hours - Lyft Driver Lyft Driver Lyft Driver - Supplement Your Delivery Lyft Driver - Supplement Your Warehouse Lyft Driver - Get Paid the Same Day with Flexible Hours - Lyft Driver Lyft Driver - Earn Extra Cash Lyft Driver Lyft Driver - Earn Extra Cash Lyft Driver - Supplement Your Delivery Lyft Driver - Earn Extra Cash Lyft Driver Holiday Jobs - Drive for Lyft Flexible Hours - Lyft Driver Lyft Driver - Earn Extra Cash Lyft Driver Holiday Jobs - Drive for Lyft Class 4 Driver Customer Service - Work from Home Agent Customer Service - Work from Home Overnight Freight Team Supervisor Call Center Rep - Work From Home Delivery Driver Call Center Rep - Work From Home Livreur Customer Service - Work from Home Delivery Driver Delivery Driver - No Experience Needed Delivery Driver - No Experience Needed Superviseur de D Registered Nurse - Emergency Room Customer Service - Work from Home Delivery Driver - No Experience Needed Make up to Make up to Overnight Freight Team Associate Delivery Driver Delivery Driver - No Experience Needed Service Make up to Delivery Driver Department Supervisor Full Time Newest Jobs
Companies
Yelp ContactMonkey CareGuide Sterling-Turner Clearbanc Exact Media Two Sigma Aecom Aerotek AsteroidX Jane Street Akira Insight Global WeWork Peel Regional Police Doordash Shopify Borrowell First Convenience Bank AT&T American Income Life Square Amazon Flex Vector Marketing Instacart Hatchways Microsoft Walgreens Creative Circle Clickworker Recovhub Scotiabank 51talk UnitedHealth Group LowCostWebDesignFirm.com TD Bank Top Hat Desjardins CI&T Paylocity mappedin Mobeewave Checkout 51 The Youth Connection Hootsuite SnapTravel GoParkr ScribbleLive autoTRADER.ca Xiaomi All Companies
Top Cities
Chicago, Illinois Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs New York, New York Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Toronto, Ontario Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Vancouver, British Columbia Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Calgary, Alberta Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs San Francisco, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Montréal, Quebec Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Los Angeles, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs
Navigation
My Profile Log Out

Air Import Customer Service - Campinas At Expeditors NL

Location: Campinas, Sp

Job Description

Company Description

Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.

Our motto, “You’d be surprised how far we’ll go for you”, is exemplified through our embrace of these culture
elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism,
leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

The Viracopos branch is looking for a highly motivated and reliable person to support all aspects of our
accounting department including accounts receivable and other administrative duties. The ideal candidate for this position must have an intermediate level knowledge of MS Excel. Also required are excellent oral and written communication skills and a proven history of providing exceptional customer service at all levels. Our work environment is team oriented and very fast paced; therefore a strong candidate must have excellent organizational skills, time management skills in addition to a professional attitude and attire that exemplifies the Expeditors culture.

Job Description

Scope of Position:

Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Air Import department.

Major Duties and Responsibilities:

Customer service

  • Delivery best in class customer service to our customers at all times.
  • Interact with our customers in arranging their international shipments, pro-actively monitor shipment in-transit and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we meet or exceed customer expectations at all times.
  • Ensure all communications are professional, timely and appropriately handled using the best medium, for both internal and external correspondence.
  • Ensure all documentation is supplied in a timely manner to customer and/or broker for customs purposes.
  • Ensure all customers standard operating procedures are followed and updated in the SOP.


Operations

  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Track and trace shipments as required. To ensure pro-active customer communication. (eg. booking deliveries in advance or notifying customers of delays, etc..)
  • Ensure timely delivery of freight to customers.
  • Ensure accurate and timely data entry into operating systems, as per the operating process standards
  • 100% compliance
  • Complete end of day checks of the workflow is complete and any exceptions are dealt with before the day end.
  • Meet KPI standards, as per the company’s procedures.


Service provider Management

  • Contribute to maintain strong relationships with our Service Providers.

Compliance

  • Meet compliance at all times to regulations. This includes internal policies and procedures and external government regulations or customer’s policies / requirements.
  • All communication pertinent to a consignment is correctly recorded. This includes but is not limited to storage, delivery, customer communication, booking appointments, etc…

Finance

  • Record billing exceptions. Communicate the exception to the billing clerk via email. Own the revenue on your consignments.
  • Support with billing as required/requested.
  • Support with accounting queries as required/requested.


Qualifications

  • 2 years related experience and/or training; or equivalent combination of education and experience (Air Import Assistant Position)
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Word, PowerPoint).
  • Fluent in English