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Air Import Customer Service - Campinas At Expeditors

Location: Campinas, Sp

Job Description

Job Description

Scope of Position:

Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Air Import department.

Major Duties and Responsibilities:

Customer service

  • Delivery best in class customer service to our customers at all times.
  • Interact with our customers in arranging their international shipments, pro-actively monitor shipment in-transit and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we meet or exceed customer expectations at all times.
  • Ensure all communications are professional, timely and appropriately handled using the best medium, for both internal and external correspondence.
  • Ensure all documentation is supplied in a timely manner to customer and/or broker for customs purposes.
  • Ensure all customers standard operating procedures are followed and updated in the SOP.


Operations

  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Track and trace shipments as required. To ensure pro-active customer communication. (eg. booking deliveries in advance or notifying customers of delays, etc..)
  • Ensure timely delivery of freight to customers.
  • Ensure accurate and timely data entry into operating systems, as per the operating process standards
  • 100% compliance
  • Complete end of day checks of the workflow is complete and any exceptions are dealt with before the day end.
  • Meet KPI standards, as per the company’s procedures.


Service provider Management

  • Contribute to maintain strong relationships with our Service Providers.

Compliance

  • Meet compliance at all times to regulations. This includes internal policies and procedures and external government regulations or customer’s policies / requirements.
  • All communication pertinent to a consignment is correctly recorded. This includes but is not limited to storage, delivery, customer communication, booking appointments, etc…

Finance

  • Record billing exceptions. Communicate the exception to the billing clerk via email. Own the revenue on your consignments.
  • Support with billing as required/requested.
  • Support with accounting queries as required/requested.


Qualifications

  • 2 years related experience and/or training; or equivalent combination of education and experience (Air Import Assistant Position)
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Word, PowerPoint).
  • Fluent in English


Additional Information

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