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Senior Key Accounts Manager AMER At Expedia

Location: New York, New York

Job Description

Expedia

Intro:

As the Senior Key Account Manager for Strategic Account you will report to the Director for North America. You will have full ownership and responsibility for the profitability, relationship management and internal strategy relating to assigned hotel accounts. Your primary job function will to drive total account revenue for your portfolio. The role will require you to implement growth strategies, secure competitive rates & inventory access, renew agreements, signing new deals and explore the Expedia Powered Technology opportunity.

What you'll do:

Account Management

Working with the hotel account leadership you will be expected to extract the full business value and positively influence. Revenue growth will be achieved by shifting share to Expedia through a consultative approach and securing preferable access, promoting advertising opportunities, conducting business reviews and understanding the partners requirements. Regular reporting is a requirement.

Relationship Management

You will establish internal and external relationships is critical for success in this role. Day to day contact with suppliers is expected to develop positive relationships and gain support and trust. General communication on the status of accounts internally will be required to promote SA and will assist with identifying cross departmental opportunities.

Contracting

You will design, understand, negotiate and implement creative and complex partner deals. The role requires the coordination and execution of new deals as well as annual contract renewals. Internal education of these deals is also required.

Coaching

Be a leader and guide a Revenue Manager as a direct report. You are responsible for performance management as well as development planning, maintaining priorities and administration

Who you are:

  • Sales & Negotiation: Effectively sees opportunities of growth, and negotiates successfully in a constructive, consultative, and collaborative manner.
  • Drive for Results: Drives high expectations for individual, team, and organizational accomplishment; tenaciously works to meet or exceed challenging goals; derives satisfaction from goal achievement and continuous improvement.
  • Creativity: Comes with ideas and solutions to make the team win.
  • 5 years'+ of proven negotiation experience and/or senior account management working autonomously
  • Extraordinary analytical and critical thinking skills, with an intense curiosity to problem solve, identify emerging business trends, be creative and find innovative solutions
  • Strong social intelligence with excellent customer service and relationship-building ethic and the ability to balance projects simultaneously
  • Comfort in public speaking from leading a small presentation or workshop to large scale industry events
  • Previous experience in connectivity, online media, eCommerce sales and/or hospitality would advantageous
  • Strong organisational skills with excellent English both written and verbal
  • High proficiency in MS Office tools (i.e. Word, Excel and PowerPoint)
  • University degree required, preferably combined with MBA degree
  • Ability to travel up to 40% of the time

Why Join Us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.



Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.