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Program Administrator (PT, 1 year contract) At Bayshore HealthCare

Location: Mississauga, Ontario

Job Description

*This position is for 22.5 hours a week*

JOB SUMMARY

Under the supervision of the Program Manager, the Program General Administrator will provide program support to physicians and patients, follow up on submissions pertaining to internal and external billing, ensure patients are moving through the program path in a timely manner, act as a resource to contracted clinics physicians who are infusion this medication and provide continuous support for case management team members.

DUTIES AND RESPONSIBILITIES
  • Gather all pertinent and appropriate information from the external contractors to ensure an easy and clear billing cycle.
  • Liaise and advocate with partner clinics as required.
  • Update and maintain clinic records in CRM (Patient types, billing classifications).
  • Maintain electronic patient records in CRM, as well as keep detailed notes in the patient’s electronic chart
  • Maintain pharma program external tracker up to date
  • Quality control review of prepared internal and external reports
  • Assist with billing cycle, questions and inquiries. Review submissions for accuracy prior to billing back to client.
  • Act as a resource for program internal and external stakeholders, which include physicians, nurses, patients and clinics and the client.
  • Coordinate and communicate infusion clinic schedule with stakeholders as required.
  • Daily data integrity reconciliation and quality reviews.
  • Participate in ongoing internal and/or external continuing education activities as required.
  • Adhere to Bayshore Policies and Procedures and participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System
  • Employee will maintain relevant level of knowledge of ICH (International Conference on Harmonization), GCP (Good Clinical Practice) and Health Canada GVP (Good Pharmocovigilance Practices) guidelines appropriate to their hired role which is to be provided at time of hire and annually. With this knowledge the employee will perform the work as required by their assigned function and will be provided with regular updates as required.
  • Must be able to identify and report AE’s to health Canada, Med Info and enter into source system and third party systems as required.
  • Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
  • Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
  • Complete other tasks as requested
Qualifications:

QUALIFICATIONS & EXPERIENCE

  • 2 years of business related industry experience and exposure to PSP functionality.

  • Strong attention to details and highly organized

  • Strong computer and software skills: Excel, Word, Outlook, Adobe Acrobat, CRM database entry, VOIP telephony, web portals, teleconferences, web-based meetings.

  • Ease with working independently, making decisions using sound judgment, and meeting deadlines.

  • Ease with working in a paperless environment.

  • Excellent written and verbal communication skills in English and French for positions requiring French

  • Familiarity with PIPEDA and how it applies in a confidential patient environment.