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Abilities Case Manager At Baycrest

Location: Toronto, Ontario

Job Description

Human Resources has an opportunity for an


ABILITIES CASE MANAGER


Non-Union, Full time



Reporting to the Executive Director, Human Resources the Abilities Case Manager contributes to the advancement of an integrated model of health, safety & employee well-being. This position provides expert advice and guidance to managers and directors, employees, and union partners regarding complex disability support, accommodation and return to work cases. This includes liaison with both internal and external stakeholders to adjudicate and manage claims and facilitate safe and timely return to work and accommodation, for short term absences, long term disability, and WSIB claims.



Responsibilities include but are not limited to:

  • Supports the disability and rehabilitation management services for employees with short term absence, long term disability claims and workplace injuries
  • Organizes and leads return to work program which includes development and monitoring of transitional work plans with employee, union representatives, managers and human resources
  • Requests, receives and analyzes medical information from employee treating medical practitioners; adjudicate access to STD benefits for ongoing absences if applicable
  • Generates reports and statistical information; analyze trends and present findings and/or recommendations
  • Prepares outgoing and review incoming correspondence to internal and external stakeholders ensuring accuracy and attention to detail
  • Maintains accurate and up to date employee files by receiving updates regarding recovery and treatment as well as potential return to work options
  • Assists with development of Occupational Health policies and procedures


Qualifications include but are not limited to:

  • Degree in related field such as Human Resources, Kinesiology, Health Sciences, etc
  • Registered professional designation in health discipline considered an asset
  • Certified Disability Management Professional required
  • A minimum of 3 years’ related experience in disability management including adjudication of complex claims; including LTD and WSIB claims required
  • Previous experience working within a unionized setting required
  • Thorough knowledge of disability management, procedures and best practices
  • Knowledge of legislation related to disability management and support (WSIA, WSIB, AODA, Human Rights etc)
  • Superior interpersonal, customer service, verbal and written communication skills
  • Ability to prioritize and organize tasks to ensure timely completion and meeting of deadlines
  • Strong problem solving, critical thinking, analytical and investigative skills





Internal applicants: It is preferred that you submit your application online via our intranet. Please ensure that your updated resume is submitted with your application. Failure to submit your resume, may affect your candidacy for this position.

External applicants: Please submit your application online by clicking the Apply button below.

Internal Expiry Date: December 20, 2018

Posting # 18-0668




Remarkable people of Baycrest Health Sciences are changing the future of brain health and aging.



Thank you for your interest in joining Baycrest. Only those applicants selected for an interview will be contacted. All successful candidates will be required to complete a police reference check/vulnerable sector screen. As staff we all share in maintaining a safe care environment for clients, families, and visitors and a safe work environment for staff, students, researchers, physicians and volunteers. Baycrest is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at 416-785-2500, ext. 2961.


Required Skills

Required Experience