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Account Manager At Bauer's Worldwide Transportation

Location: San Francisco, California

Job Description

San Francisco, CA
Full-time
Salary: $75,000.00 /year

Job Summary

The Account Manager is responsible for all aspects of the management and operation of the designated account(s) he or she manages. The Account Manager oversees the proper operation of the service as set forth in the Contract, including managing operations, service accounts, and operating records. The Account Manager supervises all personnel hired to perform services provided under the Contract.

Essential Duties and Responsibilities

Oversees scheduling of regularly assigned project personnel
Arranges the assignment of backup personnel
Oversees distribution and/or collection of daily and monthly operating reports and summaries
Ensures maintenance of project accounts and accuracy of monthly invoices
Has immediate responsibility for any operational problems or passenger complaints
Acts as liaison between Bauer's IT and the Account
Has the authority to act independently on behalf of the Contract.
Develops and implements program and department policies, goals and objectives
The Account Manager will develop program operating procedures and records maintenance system
Manages personnel in the transportation programs including recruitment, training, supervision, and evaluation; develops and maintains staff relationships to achieve high staff morale, productivity, teamwork, and retention
Responsible for budget forecasting and control establishes and maintains maximum program services and purchasing within the limits of budgetary constraints
Evaluates operations and makes changes or improvements where necessary
Ensures that the program is compliant with local, state, and federal government regulations
Manages processing of customer and employee commendations and complaints
Responsible for chartered services within the account, including quotes, bookings, and management of special events
Assures compliance with data gathering and service standards contained in all contracts
Provides for quality assurance of program performance
Works in cooperation with the account's transportation, finance, human resources and administrative departments to establish and maintain positive working relationships

Knowledge, Skills, and Abilities Required

At all times the account manager should exhibit a customer orientation and commitment to quality improvement in how service is delivered
The Account Manager should be an excellent leader and educator who demonstrates a "can-do" attitude and belief in a team approach, fostering good communication with all parties involved in the uses and delivery of public transportation
Excellent verbal and written communication skills; proficient in Microsoft Office products and various operating systems
Oversees the completion of industry-specific training in operational, safety & training or other aspects of paratransit operations
The ideal Account Manager should have knowledge of managing vehicle care and maintenance programs
Ability to problem solve and work in stressful situations

"Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records."