The Inside Sales Representative (ISR) is responsible for setting appointments for estimates with prospective customers.
Tasks and Responsabilities
The primary responsibility of the Inside Sales Representative is to set appointments for estimates in a professional and friendly manner. Answer all incoming calls from prospective customers promptly and politely and set appointments with a success rate that meets or exceeds defined objectives. Contact all prospective customers that have left their name at a show, event, mall, via the web site or phone message and set appointments with a success rate that meets or exceeds defined objectives. Follow up on all leads for which an appointment has not been set and attempt to book an estimate appointment. Follow up on all unsold estimates and either sell the job or set an appointment for a follow up sales appointment. Evaluate uninstalled new orders, identify opportunities for value added sales, and follow up with customer. Answer the telephone promptly and politely. Handle customer inquiries and complaints with utmost professionalism. Input and maintain all data related to leads and scheduling in our CRM systems. Job dimension, if required Promote The Wave referral program to all customers and branch employees. Provide support, tips and training to all branch Wave Members. Conduct pre-appointment calls to targeted commercial and residential prospects. Schedule the Sales Consultant's post install quality control visit. Conduct regular follow up with all prospects who either have not had an estimate scheduled, or have not yet purchased (by either phone calls, regular e-mails, newsletters, correspondence, etc.). Abide by all Bath Fitter policies and procedures. Adhere to all Bath Fitter safety policies and procedures. Attend and participate in regular branch and/or regional meetings and training sessions. Realize the Inside Sales Representative's role as the personal representative of Bath Fitter while on the job and act accordingly. Perform other duties as assigned. Flexible work week and hours including weekend work
Education and/or Experience – High school diploma or general education degree (GED); and six to twelve months' sales or inside sales related experience. Language Skills – Ability to read and comprehend instructions, short correspondence, and memos. Ability to write correspondence. Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure. Reasoning Ability – Ability to apply common sense understanding to carry out detailed written, illustrated or oral instructions. Computer Skills – Knowledge of computer workstations and peripheral equipment; knowledge of database, spreadsheet, and word processing software. Communication Skills - Be able to effectively communicate orally and in writing.
Problem Solving – Identifies and resolves problem in a timely manner. Oral Communication – Speaks clearly and persuasively; participates in meetings. Written Communication – Writes clearly; able to read and interpret written information. Teamwork – Contributes to building positive team spirit. Diversity – Promotes a harassment-free environment. Ethics – Treats people with integrity and ethically. Organizational Support – Supports organization's goals, values, and code of ethics. Judgment – Exhibits sound and accurate judgment; includes appropriate people in decision-making process; makes timely and appropriate decisions. Planning/Organizing – Prioritizes work activities; uses time efficiently. Professionalism – Focuses on solving conflict, not blaming; treats others with respect and consideration; accepts responsibility for own actions. Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality. Looks for ways to improve and promote quality. Quantity – Meets productivity standards; completes work in timely manner. Safety and security – Observes safety and security procedures; reports unsafe conditions; uses equipment and materials properly. Attendance/Punctuality – Is consistently at work and on time.