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Inside Sales Representative At Bath Fitter CA

Location: Mississauga, Ontario

Job Description

The Inside Commercial Sales Representative (ISR-C) is responsible for setting appointments for estimates with prospective customers.

Tasks and Responsabilities

  • Abide by all Bath Fitter policies and procedures.
  • Adhere to all Bath Fitter safety policies and procedures.
  • Attend and participate in regular branch and/or regional meetings and training sessions.
  • Realize the Inside Sales Representative’s role as the personal representative of Bath Fitter while on the job and act accordingly.
  • Perform other duties as assigned.

Job Requirements

  • Education and/or Experience – High school diploma or general education degree (GED); and six to twelve months’ sales or inside sales related experience.
  • Language Skills – Ability to read and comprehend instructions, short correspondence, and memos. Ability to write correspondence.
  • Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure.
  • Reasoning Ability – Ability to apply common sense understanding to carry out detailed written, illustrated or oral instructions.
  • Computer Skills – Knowledge of computer workstations and peripheral equipment; knowledge of database, spreadsheet, and word processing software.
  • Communication Skills - Be able to effectively communicate orally and in writing.
  • Problem Solving – Identifies and resolves problem in a timely manner.
  • Oral Communication – Speaks clearly and persuasively; participates in meetings.
  • Written Communication – Writes clearly; able to read and interpret written information.
  • Teamwork – Contributes to building positive team spirit.
  • Diversity – Promotes a harassment-free environment.
  • Ethics – Treats people with integrity and ethically.
  • Organizational Support – Supports organization’s goals, values, and code of ethics.
  • Judgment – Exhibits sound and accurate judgment; includes appropriate people in decision-making process; makes timely and appropriate decisions.
  • Planning/Organizing – Prioritizes work activities; uses time efficiently.
  • Professionalism – Focuses on solving conflict, not blaming; treats others with respect and consideration; accepts responsibility for own actions.
  • Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality. Looks for ways to improve and promote quality.
  • Quantity – Meets productivity standards; completes work in timely manner.
  • Safety and security – Observes safety and security procedures; reports unsafe conditions; uses equipment and materials properly.
  • Attendance/Punctuality – Is consistently at work and on time.

Demonstrated Skills

  • The primary responsibility of the Inside Commercial Sales Representative is to set appointments for estimates in a professional and friendly manner.
  • Answer all incoming calls from prospective customers promptly and politely and set appointments with a success rate that meets or exceeds defined objectives.
  • Contact all prospective customers that have left their name at a show, event, mall, via the web site or phone message and set appointments with a success rate that meets or exceeds defined objectives.
  • Follow up on all leads for which an appointment has not been set and attempt to book an estimate appointment.
  • Follow up on all existing commercial accounts to generate continued revenue.
  • Follow up on all unsold estimates and either sell the job or set an appointment for a follow up sales appointment.
  • Evaluate uninstalled new orders and identify opportunities for value added sales and follow up with customer.
  • Research commercial prospects to identify main points of contact.
  • Answer the telephone promptly and politely. Handle customer inquiries and complaints with utmost professionalism.
  • Input and maintain all data related to leads and scheduling in our CRM systems.
  • Conduct pre-appointment calls to targeted commercial prospects.
  • Conduct regular follow up with all prospects who either have not had an estimate scheduled, or have not yet purchased (by either phone calls, regular e-mails, newsletters, correspondence, etc.).