Peersight
Employers
Jobs
Companies
Top Cities
Log In
Jobs
Part-time Lyft Driver Partner Entry-Level Jobs - Drive For Lyft Lyft Driver Class 4 Driver Holiday Jobs - Drive for Lyft Lyft Driver Lyft Driver Lyft Driver Lyft Driver Lyft Driver Flexible Hours - Lyft Driver Lyft Driver - Earn Extra Cash Lyft Driver - Earn Extra Cash Lyft Driver Partner Part-time Lyft Driver Holiday Jobs - Drive for Lyft Lyft Driver Lyft Driver Lyft Driver Class 4 Driver Lyft Driver Lyft Driver Flexible Hours - Lyft Driver Lyft Driver - Supplement Your Delivery Flexible Hours - Lyft Driver Lyft Driver Lyft Driver Flexible Hours - Lyft Driver Lyft Driver Partner Class 4 Driver Lyft Driver Lyft Driver Partner Lyft Driver - Get Paid the Same Day with Lyft Driver - Supplement Your Warehouse Lyft Driver Lyft Driver Flexible Hours - Lyft Driver Lyft Driver Lyft Driver - Supplement Your Warehouse Lyft Driver - Supplement Your Warehouse Lyft Driver Lyft Driver - Get Paid the Same Day with Lyft Driver Entry-Level Jobs - Drive For Lyft Drive with Lyft Drive with Lyft Lyft Driver Flexible Hours - Lyft Driver Newest Jobs
Companies
Yelp ContactMonkey CareGuide Sterling-Turner Clearbanc Exact Media Two Sigma Aecom Aerotek AsteroidX Jane Street Akira Insight Global Peel Regional Police WeWork Doordash Shopify Borrowell AT&T First Convenience Bank American Income Life Square Amazon Flex Vector Marketing Instacart Hatchways Microsoft Walgreens Clickworker Creative Circle Scotiabank Recovhub 51talk UnitedHealth Group LowCostWebDesignFirm.com TD Bank Top Hat CI&T Desjardins Paylocity mappedin Mobeewave Checkout 51 The Youth Connection Hootsuite SnapTravel GoParkr ScribbleLive autoTRADER.ca Xiaomi All Companies
Top Cities
Chicago, Illinois Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs New York, New York Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Toronto, Ontario Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Vancouver, British Columbia Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Calgary, Alberta Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs San Francisco, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Montréal, Quebec Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Los Angeles, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs
Navigation
My Profile Log Out

Agent Call Centre -Card - Auckland Park, Johannesburg, Gauteng At Barclays

Location: Johannesburg, Gauteng

Job Description

Agent Call Centre -Card - Auckland Park, Johannesburg, Gauteng(Job Number: 90233774)

Description

Call Centre Agent (Card)

Job Sector: Absa Card

Reference:

90233774


Absa Is Looking For Talent

If you’re looking to forge a career with one of the leading banking groups in Africa and work closely with our customers in an environment that values its people, then we have an opportunity for you.


It All Starts With You

To service Absa Cardholders, Branches, Merchants and internal clients by responding to all in-bound / out-bound calls and written enquiries, as well as authorizations requests within prescribed mandates.


What You'll Give Our Customers

Your key accountability is to provide service excellence and achieve customer satisfaction, so ensuring that the quality of information provided are in line with Absa standards is of key importance. Within this domain you will be compiling monthly audit skills tests to improve knowledge. Another accountability includes achieving contracted service level agreements, like achieving productivity, maintain and exceed set targets, maintain lower numbers of outbound / transferred calls and achieving the set sales targets. Within this job specification, you will need to adhere to compliance and control measures, like ensuring that 100% of compliance tests are completed and sick leave is captured, as well as completing sign on register. You will need commitment and transparency to support the PD process and also show support and involvement in all community activities.


What You'll Get In Return

Help our customers get the best that Absa has to offer, and you'll get the same in return. We're not just talking about valuable benefits like medical aid, pension fund, preferential banking rates, funeral cover and a wellbeing program. You'll also enjoy a company spirit that believes in giving our employees the freedom to do a great job, and the support to reach their ambitions in the future.


Education and Experience, and Competency Requirements

The success of everyone at Absa is measured by our ability to put our customers at the center of everything we do. To achieve this you will need the following:

  • NQF Level 4: Grade 12
  • 1 year call center experience
  • Experience in a customer service environment
  • Clear criminal record


Ready To Apply?

There are four stages in our application process:

  • Application

    : On our application form we ask for information like your contact details, education and work experience. You will also be required to upload a CV, so it's a good idea to have this ready.
  • Online Assessments

    : We'll then ask you to complete online assessments if you have passed our minimum screening criteria. You will also receive an email with the link to these assessments so you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles.
  • Interview

    : If you are successful in our assessments we will contact you to conduct a brief telephonic interview before we invite you to attend a face-to-face interview.
  • Outcome

    : Following your interview we'll be in touch within five working days to advise you of the outcome.


For new opportunities and exposure ... Apply today, and take your career to the next level


If you have not received a response to your application in 15 days please consider your application unsuccessful.


We are committed to employment equity when recruiting internally and externally. Preference will be given to suitably qualified individuals from previously disadvantaged groups in South Africa.