About Bank of the West:
We are focused on the positive impact we can make in the world. The world is changing, and we're transforming to meet those changes. There’s no slower word in the English language than "progress". We need change now — not incremental change for the distant future. By making tough but necessary choices about what we fund (and what we no longer fund) we are accelerating important transitions in energy, employment equality and social programs that we believe will have a positive impact. We’re anti-waiting, pro action, and that’s how real change happens.
About the role:
You will lead or be part of a team involved with developing the strategy, planning and initiating customer experience projects designed to elevate and differentiate the Bank of the West customer experience. We are a lean team, so your work will range from big thinking to digging into the details. You’ll always be advocating for the customer, examining our customer’s journeys, so we can improve, sustain and standardize experiences. You will use customer insights to help inform decisions to improve our customer’s experiences. We want our customer experience to be a North Star for others including our prospective customers and the CX community. The perfect candidate will be a Senior Service Designer with killer Product and Project Mgmt sense with a passion for delivering high quality experiences to customers and employees.