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QA/QC Assistant Manager At Bank of Hope

Location: Los Angeles, California

Job Description

Responsibilities & Duties
  • Coordinate & implement the QA/QC plan with the Mortgage Banking Division, the Bank’s Compliance department and outside QC vendors,
  • Supervise and ensure timely submissions of the HMDA LAR on a monthly, quarterly and annual basis, including periodic reconciliations
  • Manage QA staffs through coaching, training, and mentoring
  • Prepare management responses to compliance, credit admin team on any issues
  • Review supporting source & validating documents for each loan in HMDA LAR Responsibility details
  • Review QA and QC findings and prepare report for Senior management's review
  • Assist in the preparation and revision of procedures
  • Ensure department logs for adverse files, imaged files and post-closing documents are properly maintained
  • Ensure timely completion of QA and QC reports
  • Ensure adequate QA/QC processes are in place to ensure adequate sampling and testing is done to ensure loans are compliant with State & Federal regulations, the Bank’s policies and procedures and regulatory agencies.

Job Qualifications/Requirements
  • Required: 5+ years of Residential Auditing/Compliance experience
  • Required: Knowledge of Lending Compliance regulations: Regulation X (RESPA), Regulation Z, Regulation B, Regulation C, Fair Lending, HMDA Guidelines among others.
  • Required: Experience with internal and outside audit processes and responses alike
  • Required: Fraud review skills and ability to take action immediately
  • Required: Knowledgeable with CFPB compliance, guidelines and execution of policies
  • Required: Excellent verbal and written communication skills
  • Required: Excellent customer service skills to all: business partners and co-workers alike
  • Required: Quality assurance that pertains to residential lending products
  • Required: Must be extremely organized, analytical and detail oriented
  • Required: Ability to multi task and meet deadlines
  • Required: Through knowledge of mortgage lending, loan documentation requirements, underwriting title, escrow and loan processing policies, procedures, terminology, automated processing systems and Federal and State guidelines

Education/Experience Requirements
Minimum Education Level: BS/BA degree
Minimum Years of Experience: 5
Combination of Experience and Education can meet the job requirements: Yes
Language Requirement
English: Written: Advanced Verbal: Advanced
Korean: Written: None Verbal: None
Computer/Systems Knowledge Requirements
Microsoft Outlook: Intermediate; Microsoft Word: Intermediate; Microsoft Excel: Advanced; Microsoft PowerPoint: Intermediate; Adobe Acrobat PDF: Intermediate; Knowledge of ENCOMPASS a plus