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Business Development Officer At Bank of Hope

Location: Los Angeles, California

Job Description

The Business Development Officer is responsible for developing new deposit, loan and merchant business for a specific target market of small to medium size businesses and business professionals; assisting the Business Development Manager in performing various managerial functions of the department as directed, providing a superior level of customer relations and service; and ensuring compliance with Bank policies and procedures. The position of Business Development Officer is responsible for attaining established individual, department and Bank goals through active participation in sales management and officer call programs. May perform supervisory duties of department staff in the absence of the Business Development Manager. Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations. Essential Duties and Responsibilities include the following. Other duties may be assigned. •Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees; conducts specific periodic meetings and presentations on this topic with department officers and staff members. •Engages in business development activities and solicitation of new business prospects; participates in community affairs, business and service organizations, including public speaking; actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services; investigates and follows-up on significant changes in status of existing customers; meets with customers to discuss needs and outline appropriate Bank services and to resolve problems as necessary; assists in the organization of the department, coordinating available resources (e.g., staff, materials, etc.) for maximum results; and reviewing marketing strategies in relation to department and Bank goals and recommending suitable marketing approaches. •Assists in the assurance of audit compliance and procedure quality control for the department and recommends and initiates corrective actions to the Business Development Manager. •Contributes to the overall profitability of the Bank; assists in the implementation of costs controls, income generation, and department marketing efforts. •Assists other officers in resolving inquiries and providing support; participates in various internal committees assigned by senior management. •Ensures implementation and compliance to meet security precautions and protect customer deposits, bank assets and staff. •Comply with the Bank’s security program, including but not limited to: oReview and comply with the End-User Computing Agreement oAcquire good knowledge on functions and usage of computer systems as related to the assigned job functions. oBe current and knowledgeable in industry’s trend in safeguarding the Bank against confidential data leak, identity theft, fraudulent activities, and computer security threats. oReports suspicious activities to manager, Chief Risk Officer or Information Security Officer.