At Bank of America, we’re guided by a common purpose: to help make financial lives better by connecting clients and communities to the resources they need to be successful. Bank of America’s Experience Design team includes strategic, interaction, service, visual and motion designers, design program managers, content strategists, and design technologists who are constantly iterating, problem solving, and collaborating to create digital experiences that will help customers reach their financial goals in more customized, intuitive, innovative, engaging, secure, and time-saving ways.
Customer expectations are rapidly shifting from siloed interaction to integrated, on-demand services. Our customer needs are shifting too, from simple transactions, to a consultative relationahips. These factors are driving the need for a rapid, informed transformation of the Financial Center experience and relationship with the bank. The Digital + Phisical team was formed to address this challenge with a human centered mindset. Our mission is to empower customers and associates through an evolution of the tools, technology, services and physical space. Our DNA within the Digital + Physical team is multi-disciplinary, collaborative and designed to accelerate concepts and ideas from insight to specification. Ultimately, we are a catalyst for customer experience that bridges consumer, associate and physical space.
As a Lead Designer for Digital + Physical you will
Lead strategic project initiatives to evolve and transform the tools and services within the financial center ecosystem to better serve customer and associate needs. You will use your broad design thinking skills to ensure a targeted and rigorous approach is applied to your project challenge and team members. You will lead XD designers and project collaborators in methods, tools, approaches and output that drives alignment on decisions and the definition of solutions. You will work closely with XD leadership, product and technology partners to advance efficiencies and breakthroughs setting the experience bar within our industry and beyond.
You’re a person who has (required skills)
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You’ll be better prepared if you have (desired skills)
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Shift:1st shift (United States of America)
Hours Per Week:40