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Inside Sales and Customer Care Coordinator At Anton Paar Canada Inc.

Location: Montréal, Quebec

Job Description

Anton Paar is a world leader in the fields of density and concentration measurement, rheometry, material characterization and the determination of dissolved CO2.We develop and manufacture analytical instruments that enable our clients to understand their materials.Reliable data delivered by our measurement instruments enables scientists, researchers, and engineers to proceed with confidence in their research & product development, manage and control manufacturing quality and optimize the output.

Responsibilities:

  • The Inside Sales and Customer Care Coordinator will take the lead role in promoting and selling our assortment of service and maintenance programs to both new and existing customers;
  • Negotiates with a diverse pool of customers to win business and achieve sales objectives;
  • Understands and uses all aspects of the SAP/CRM service module to effectively complete the downstream processing of received orders;
  • Responsible for generating new means to achieve Sales Targets
  • Performs any other relevant duties required as requested by his manager
  • Contacts customers by phone and/or emails to promote service contracts, quotes, said agreements and contracts, and obtains and processes the order from the customer;
  • The Inside Sales and Customer Care Coordinator is also responsible to manage customer escalations to ensure an optimal customer experience and minimize downtime
  • Supports all incoming customer requests to dispatch and ensure a quick follow up from the Anton Paar team
  • Reports periodic updates of ongoing cases to the General Manager to help drive cases to a solution
  • Proposes improvement points to improve Customer Experience
  • Reports directly to the General Manager


Requirements:

  • CEGEP diploma in Business Administration or related field required;
  • Bachelor’s degree in Business Administration or related field is preferred;
  • 2 years of inside sales experience;
  • 2 years of experience working in a technical services environment;
  • Excellent time management, prioritizing and organizational skills are essential; Strong verbal/written communication and interpersonal skills;
  • Possess a valid work permit in Canada (if applicable)
  • Ability to travel internationally if requested
  • Excellent time management and organizational skills
  • Good verbal/written communication and interpersonal skills in English and French;
  • Strong customer service skills.
  • Solid history of exceptional customer service, and proven ability to sell over the phone.
  • Demonstrated ability to use tact and diplomacy to develop and maintain internal and external relationships


We offer you:

Anton Paar Canada offers a unique and rewarding position within an innovative and rapidly expanding company and service organization. We offer a highly competitive salary, an outstanding benefits package and an opportunity for professional growth within the Anton Paar organization.

Entry:

2020-01-08