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Utility Locator At Aecon Group

Location: Windsor, Ontario

Job Description

Reporting to the General Manager, the Utility Locator will be responsible for supporting the daily activities of the job site.
Please note: this is a one-year contract position.
Key Responsibilities
  • Create, manage and distribute documentation and correspondence
  • Create locate packages
  • Screen requests and identify issues to determine priority
  • Schedule and dispatch Locators for utility locates
  • Attend client coordination conference meetings
  • Coordinate and provide meeting set-up for internal and external meetings
  • Compile and distribute various performance and productivity reports
  • Data entry into various systems
  • Clean up data entry to ensure accuracy
  • Communicate sensitive information to senior management/external sources and often handling confidential information
  • Assist with the maintenance of office supplies and equipment
  • Support the billing process to ensure accuracy
  • Assists other staff in office duties as required
  • Assists customers when required with clerical or other duties
  • Performs other duties and responsibilities as required
Required Knowledge & Skills
  • 1-2 years of relevant experience with utility locates
  • Communication – excellent ability to clearly and effectively communicate information and clarify requirements both orally and in writing
  • Strong customer service orientation and demonstrated customer service skills
  • Ability to work in a fast-paced, multi-client environment with ability to apply various client-specific business processes to individual service request situations
  • Work with a sense of urgency by demonstrating the ability to shift priorities to accomplish objectives
  • Effectively manage time to keep commitments to both internal and external clients
  • Proficient with Microsoft Office products (MS work, MS Excel, MS Outlook)
  • Must be highly organized and able to multi-task
  • Must be able to probe and gather detailed information from callers, assess issues accurately and assign level of priority
  • G license with a clear driver's abstract