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Entry Level Dispatch Associate At Aecon Group Inc.

Location: Mississauga, Ontario

Job Description

Aecon Group Inc. is Canada’s largest, publicly traded construction and infrastructure development company. Aecon and its subsidiaries provide services to private and public sector clients throughout Canada and on a selected basis internationally. QX Technical Services offers clients a "Mission Critical and Warranty System Performance Guarantee Program." A division of Aecon Energy, QX employs highly trained technicians equipped to perform telecommunications infrastructure installation. With our technical capabilities in fiber and wireless technologies, proprietary fleet and specialized equipment, we are well suited to assist clients with all of their telecom installation needs. For more information, please visit our website (www.aecon.com) POSITION OVERVIEW:Reporting to the Office Manager, this role will be responsible for performing a variety of administrative tasks. This position requires the ability to work independently and as part of a team. This is an entry level position KEY RESPONSIBILITIES:

  • Onboard new technicians
  • Manage technician schedules
  • Minimal invoicing/payment collection duties
  • Fielding customer inquiries/concerns
  • Customer service: booking appointments/customer inquiries
  • Dispatch telecom technicians via email and / or telephone for work across Canada
  • Learns, interprets and applies organizational policies, rules and regulations
  • Assists other staff in office duties as required
  • Performs such other duties and responsibilities as assigned by his/her supervisor/manager

KNOWLEDGE AND SKILLS
  • Must be able to work evenings and weekends on rotational basis
  • Available to work evening shifts from 12:00- 9:00pm
  • Excellent interpersonal and communication skills (both verbal and written)
  • Strong telephone etiquette and dispatching experience is preferred
  • 1-3 years’ experience in an administrative capacity
  • Strong organizational and planning skills
  • Good computer skills, functional with key MS Office software (Outlook, Excel, Word)
  • Experienced and proven team player
  • Ability to work well under pressure with a focus on deadlines, using initiative and requiring minimal supervision
  • Always willing and interested to learn new skills