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Customer Success Onboarding Co-op (Summer Semester) At Advisor Websites

Location: Vancouver, British Columbia

Job Description

The Customer Success Onboarding Coordinator is a is a minimum 16 week full time placement at Advisor Websites for the summer semester (May - August). This position is open only to students enrolled in a co-op program, seeking their first co-op placement.

This position will be working with our current onboarding team and our clients, as we build thembeautiful, professional, and responsive websites. This role has the support of our skilled web development team, but experience with HTML and CSS is a bonus.

Advisor Websites is a fast growing company and are looking for a team member who is good with change, quick to adapt, and eager to grow with us!

Responsibilities include:

  • Be the voice of Advisor Websites for all new clients
  • Guide our clients through the website setup process
  • Evenly distribute tasks to our web design team
  • Manage all client communication through email/phone meetings
  • Provide timelines and regular updates for our clients during the development of their websites

About You:

  • Enrolled in an accredited co-op program in BC
  • You love being on the phone and engaging with clients
  • You've worked and thrived in a goal driven environment
  • You have a project management mentality towards organization and task prioritization
  • Minimum 2 years of Customer Service experience
  • HTML & CSS experience is a bonus