This opening for Customer Success Coordinator is a full-time opportunity at Advisor Websites, a software company recognized as one of the top 5 best workplaces in BC. Advisor Websites has also been recognized as the 21st fastest growing company in BC by Business in Vancouver in 2017. This position is expected to be full time, Monday-Friday.
You will be delighting our customers with fast, friendly, and personable support they can't help but tell their colleagues about. If applicable, you will also be providing project management or technical support for our clients.
Satisfy inbound email quota and/or phone calls daily.
Daily work on resolving the inbound volume of tasks:
emails, voicemails, and website meetings
Communicate with clients to understand their website updates and education needs (via tickets).
Manage an ongoing knowledge base and other learning resources for clients wanting to learn about using our product and website best practices.
Educate clients on using our product and website best practices (via email, phone, and recorded video tutorial).
Using our product to complete website update tasks on client websites. HTML and CSS experience is an asset.
Make an outbound effort to improve client satisfaction (via phone, email, project other software tools)
Personal rocks (goals):
You will contribute 10-25% of your working hours towards your personal quarterly goals (depending on the demand of your daily workflow).
Contribute toward team and company rocks (goals) was instructed by your manager.
Contribute improvement ideas to our product and company processes
Experience in Drupal or other CMS is an asset
Experience in a Customer Service or Technical Support position is an asset
Certification and/or education in web technologies
You're able to clearly articulate yourself both by phone and email
You have a love for technology, and a desire to keep learning
You have an upbeat attitude, and love working with people
You get satisfaction out of helping people succeed
You've proven that you can problem solve on the spot
Fluency in French is an asset but not required
About us :
Advisor Websites has been a player in the financial services industry since 2002, building crisp, professional, and compliant websites exclusively for members of the financial services industry all across North America through a SaaS business model. We offer an amazing culture and work environment for those who seek to learn, grow and are top achievers