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Technical System Support Analyst At 3LOG

Location: Richmond, British Columbia

Job Description

Act as application expert with strong diagnostic, troubleshooting skills 

Provide technical support for application written in advanced SQL languages (Based on Oracle and Microsoft

SQL Server), Windows based GUI applications ; address daily issues, break fix, change requests,

implementation of enhancements, additional functionality 

Thoroughly research issues to identify root cause, communicate status with appropriate sense of urgency,

follow through with agreed upon resolution 

Analyze and document technical requirements to insure all solutions successfully address business and

system requirements in fully integrated manner 

Perform unit testing; support implementers and developer resources where needed 

Communicate regularly management and peers regarding progress, status, issues and critical decisions; call

out risks 

Maintain and expand documentation on all systems configurations, processes and procedures 

Some Report and Code writing responsibilities are included in this position

Desired Skills & Experience 

Excellent written, oral and presentation skills suitable for communication to all levels 

Great ability to retain information 

Technical aptitude with ability to learn quickly. 

Attention to detail and organizational skills are a must 

Friendly and professional phone manner 

Assertive and proactive with addressing customer issues 

knowledge in Transact-SQL or PL/SQL writing stored procedures, table schemas, views and more 

Experience with Oracle and client server development tools (such as Delphi) a plus 

Competency in ER diagram modeling using tools including ERwin, Visio or others 

Experience supporting multi-tier applications for Android or iOS devices 

Experience working with teams in multiple locations and time zones 

Passion for continuous learning!

This is a Permanent Full time position with competitive salary, company paid benefits, and the opportunity to make

a difference. Only candidates selected for an interview will be contacted. Please apply for this opportunity by

sending your resume with a cover letter to hr@3log.com