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Quality Team Leader At 3D India Group

Location: Vadodara, Gujarat

Job Description

Quality Team Leader, Concetrix BPO, Baroda, 5LPA, 4+ Yrs, Min 1Yrs as Quality on Paper, Job Code: C/Concentrix/QTL/Baroda

Hi Team,


Urgent opening with Concentrix @ Baroda for the position of Quality Team Leader


Company Website: https://www.concentrix.com/


Salary Range: Up to 5 Lac pa (Fixed salary ) Not more than 25% hike on last drawn salary


Shift Timings: Any 9 hours Shift starting between 7:00am to 11:00am

Weekly Off: Any 1 Day Off

Gender Preference: Male ( Highly Preferred)


Education Qualification: Graduates/ Undergraduates


Experience Required: Min 4 to 7 years of experience in BPO, Min 1 to 2 Years of Experience as Quality Team Leader on Papers.


Certification Required:

  • Six Sigma Green Belt Certification (Must)

Candidate Requirement :

  • Knowledge in Transactional Quality Required
  • Manage and control attrition and Shrinkage
  • Should have in depth knowledge of quality tools

Please set expectations with candidates that they will have to stretch their shifts / work on weekends whenever required.


Flexibility and Immediate joining is the topmost priority for this position


Please find the attached Job Description for more details

Job Description in the format (Educational qualifications, Essential skills + Responsibilities)
 Educational qualifications: Graduate
 Essential skills + Responsibilities as follow
1. Need to have Six Sigma Green Belt Certification or knowledge/hands on experience
in Six Sigma Green belt
2. Knowledge in Transactional Quality Required
3. Ready to work according to Global working hours
4. Must have team handling experience
5. Must have on paper experience as a Team Manager or Assistant Manager
6. Looking for people with excellent communication skills
7. Analyze Process, operations, business data to identify improvement opportunities
8. Validation of opportunities and conversion in to the projects
9. Participate in client interactions to present the process improvement case studies
10. Establish Governance with the client for project opportunity identification/
workshops, project validations and sign offs
11. Deploy Process Improvement framework for the engagement (s) by gathering
requirements from stakeholders
12. Conduct toll gates review of the improvement projects
13. Creating awareness by socializing with teams and bringing visibility to quality
initiatives to improve culture of quality
14. Drive Training programs / Certification program at the engagement level and
participate in the training programs as trainers
15. Allotment of day to day work, supervise, guide and follow-up with teams
16. Manage trainings for the accounts : Process and Refreshers
17. Maintain the desired target throughput for process training batches
18. Manage and control attrition and effective employee engagement activities
19. Excellent Transactional Quality Domain Knowledge
20. Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and
set up/customize processes to seamlessly meet client's expectation
21. Managing internal as well as external quality audits
22. Responsible for metrics collection, analysis and consolidation across unit
23. Identifying root cause analysis of quality shortfalls
24. Developing and implementing training plans based on areas for improvement
identified by call monitoring
25. Should have in depth knowledge of quality tools


Please share the attached Tracker (duly filled with candidate details) & Resume with me every day before 6pm


Candidate Name



Current Location



Experience



Relevant Experience



Current Company



Current Designation



Current CTC



Expected CTC



Notice Period



Sonali Arekar

Recruitment Consultant