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Jr. IT Engineer At 20/20 NOW

Location: New York, New York

Job Description

Main duties and responsibilities:

  • ? Act as the first point of contact for any IT related issue that come in from our customers or end users
  • ? Resolve incidents via phone calls, support tickets, and instant messaging app
  • ? Log all incoming requests into the IT support system
  • ? Create, track, and closes tickets in accordance to the SLA
  • ? Create and update troubleshooting documentation for all remote site equipment as necessary
  • ? Installation of software on both Windows and Mac systems

Qualifications:

  • ? Minimum 1 to 2 years’ experience in a technical environment or equivalent experience/education
  • ? Excellent customer service skills a must
  • ? Flexible work schedule, including Saturdays and evening
  • ? Excellent communications, organizational, and time management skills, and the ability to manage multiple priorities
  • ? Working knowledge of Windows operating systems, and network technologies
  • ? Working experience with IOS and Android. Know basic troubleshooting steps with mobile devices.
  • ? Working experience with VOIP phones a plus
  • ? Basic network troubleshooting of WAPs, Firewalls, routers, and switches
  • ? Overall knowledge of the hardware and software components of Windows operating system.
  • ? Working experience with MS Office suite 2013 and up
  • ? Basic understanding of the 7 layer OSI model and how it applies to business applications
  • ? Team oriented and an exceptional teammate
  • ? Ability to adapt to a fast-paced environment while maintaining a positive, professional attitude
  • ? Knowledge of hardware and cabling technologies for interconnecting multiple devices to a PC

Preferred:

  • ? Past experience with installation of CAT 6, data and video cables.
  • ? Prior history working with telemedicine and/or ophthalmic equipment
  • ? Healthcare I.T. experience
  • ? Understanding of HIPPAA law and email encryption
  • ? Knowledge of active directory and MS office 365 configurations