Job Description
**NOTE: Please apply with a brief (1-2 paragraph) cover letter and your resume**
Responsibilities:
- Greeting and welcoming new vape clientele and long-time customers, listening to/consulting with them on their wants and needs, and determining vapor products suited to them
- Recommending merchandise based on individual requirements while educating clients about product functions.
- Advising new and experienced clientele on usage and maintenance of vaping devices including demonstrating the device, tasting and sharing your vaping experiences
- Multi-tasking to serve multiple customers at a time while delivering a great 180 Smoke customer experience
- Answer customer questions/concerns in person and via phone
- Maintain store experience and atmosphere at all times and perform all other roles as necessary
- Working from the retail location will require flexible, multifaceted colleagues as you will be conducting various organizational and warehouse roles in addition to sales and customer service responsibilities
Requirements:
- Previous experience with vapor products (e-cigarettes or herbal vaporizers) is preferred
- Previous customer service/sales experience is an asset
- Entrepreneurial mindset - our company is growing, and we want you to feel personally invested in any way possible to facilitate that growth
- Excellent listening and communication skills; able to effectively learn and translate information to customers while maintaining a comfortable in-store atmosphere
- Self motivated, able to carry out projects self-sufficiently
- Energetic team-player with genuine passion for helping people along their vaping journeys
About 180 Smoke:
At 180 Smoke, we offer a diverse variety of curated e-juices, vape devices, herbal vaporizers & accessories for all types of smokers and vapers. We serve customers through retail stores, e-commerce, and wholesale partners. A socially conscious brand, we were crowd-sourced with help from thousands of people in 2012. Our Customers enjoy the taste of our highly satisfying e-juices, variety of products and helpful customer support. We have long prided ourselves on offering customers a consultation experience inside our retail stores, and offering all of staff a positive work environment with plenty of advancement opportunity available for hardworking, entrepreneurial people. If you are passionate about herbal vaporizers or electronic cigarettes and want to make a positive social and community impact, we think you should join our team!
Job Types: Full-time, Part-time
Salary: $14.00 /hour
Experience:
- sales: 2 years (Preferred)
- vape product knowledge: 1 year (Preferred)
- customer service: 2 years (Preferred)
Education:
- Secondary School (Required)
Language: